As an online shoe store, our goal is to make sure you enjoy the UKIES perfect fit. That’s why we offer FREE shipping and FREE returns on all domestic orders placed on our website. No minimum order is required.
If you don’t love your new shoes or need a different size, simply return them within 30 days in their original condition and packaging using the pre-paid FedEx or USPS label that comes in every package. Just tape the pre-paid return label on the original shipping box with the shoes and drop the package at your local FedEx or USPS location (depending on the type of label we provided).
We’ll send you a new size or style right away or refund your money. Your wish is our command.
If for any reason you can’t locate the pre-paid label or tossed the original shipping box, please email our customer service team at firstname.lastname@example.org and someone will respond within 24-48 hours.
Once we receive your return, a refund or exchange will be processed and any credits due will automatically be applied to your original payment method; typically within 10 business days.
International customers: Please note that the above does not apply to international orders. Shipping to Canada is $30 and international shipping to the rest of the world is $50. Taxes or duties due at time of import into the destination country are the customer’s responsibility. International orders can be returned at the customer's expense for an exchange or UKIES store credit.