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Frequently Asked Questions

What is the meaning of UKIES?

UKIES, pronounced as “You-Keys”, contains the DNA of our existence. We created the nanoGel® comfort technology to empower you everyday with comfortable feet in stylish shoes. UKIES is an acronym for our founders Umesh (U) and Kavita (K), Innovation (I), Empowerment (E), and Style (S).

What makes UKIES different from regular shoes?

From the moment you own a pair of UKIES your feet will begin to thank you. A combination of gel comfort built into the shoes with European craftsmanship make sure your feet travel in comfort and style. At UKIES we believe, when it comes to shoes, women should never have to choose between fashion and comfort.

What is nanoGel® technology?

UKIES patented dual-layer nanoGel® technology provides luxurious, long-lasting comfort. The first layer absorbs ground impact that comes from walking, the second nanoGel® layer redistributes foot pressure evenly throughout the shoe to lessen fatigue and give the best support for feet.

What sizing do you offer?

We make all our shoes in US Sizing. Please refer to our size guide for other equivalent sizing.

Do your heels run narrow or wide?

All our shoes are medium width, although it varies by style. Be sure to read the full product description for any indication of a narrow or wide fit. Keep in mind that our shoes are made with genuine European leather, so it’s normal if they feel a bit tight at first. After you break in your UKIES, the leather will mold to your feet. And remember our promise — free exchanges and returns if you’re not 100% comfortable and satisfied with your UKIES purchase.

The shoes I want are out of stock! What can I do?

No worries! We’ve added a feature to our website that allows you to receive an email notification when your favorite shoes are back in stock. You can also give us a call at 1-844-854 3787 or email us at  customercare@ukies.com and we’ll do our best to accommodate your order or suggest a similar style. Our mailing address is 3340 Peachtree Road NE, Suite 1010 Atlanta, GA 30326

How can I submit a review of your shoes?

We love hearing from our UKIES customers. After you receive your order, we’ll reach out to you by email after two weeks of your order to hear about how you are enjoying wearing UKIES.

Is shipping free?

Shop stress free. Both shipping and returns are on us, we take care of your shipping and return costs, within USA. No minimum purchase required.

How long will I have to wait to receive my order?

Orders placed before 2p.m. EST are processed the same day and shipments go out within 24 hours, Monday through Friday. Expect your new shoes to arrive within 4-5 business days. If you would like to receive your UKIES by a certain date, give us a call at 1-844-854 3787 or simply send an email to  customercare@ukies.com and we will try our very best to surprise and delight you.

Do you ship internationally?

Of course! We believe that every woman should be able to enjoy stylish shoes without sacrificing comfort regardless of where they live. Shipping to Canada is $30 and international shipping to the rest of the world is $50. Taxes or duties due at time of import into the destination country are the customer's responsibility. International orders can be returned at the customer's expense for a UKIES store credit.

What is the UKIES return policy?

If you don’t love your UKIES as much as we do, simply return them using the included shipping and return labels in the original packaging within 30 days for a hassle-free refund. We offer free shipping and free returns. Every time. No questions asked. Valid only within the United States.

Do your shoes ever go on sale?

Be the first to learn about UKIES special offers and discounts by signing up for UKIES emails and following us on social media.

How can I contact customer service?

You can reach the UKIES customer service team by calling 1-844-854 3787 or emailing  customercare@ukies.com. We are here to help.

I’m a boutique owner and I'd love to carry your shoes! Who do I contact?

We’d love to partner with you. For all partnership and distribution requests, please contact our sales team by emailing  sales@ukies.com

I'm a blogger/journalist and I'd love to learn more about UKIES. Who do I contact?

Awesome! We’d love to talk with you about how you can share the UKIES story. Simply email  press@ukies.com and our team will get in touch with you.

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Women's Shoe Size Guide

US Size

Euro Size

UK Size

CM

Inches

4 34 1/2 2 21 8 1/4
4.5 35 2.5 21.5 8 1/2
5 35 1/2 3 21.5 8 5/8
5.5 36 3.5 22.5 8 3/4
6 37 4 22.5 9
6.5 37 1/2 4.5 23 9 1/8
7 38 5 23.5 9 1/4
7.5 38 1/2 5.5 24 9 1/2
8 39    6 24 9 5/8
8.5 39 1/2 6.5 24.5 9 3/4
9 40    7 25 10
9.5 40 1/2 7.5 25.5 10 1/8
10 41 8 26 10 1/4
10.5 41 1/2 8.5 26.5 10 1/2
11 42 9 26.5 10 5/8
11.5 42 1/2 9.5 27 10 3/4
12 43    10 27.5 11
* U.S. conversions are listed next to a country or region's nearest size equivalent. * Items may not be offered in all sizes. Measurements in Inches and CM refer to foot heel-to-toe length.